Connect Care Launch 6 – Important Information for Community Providers

Connect Care Launch 6, scheduled for May 6, 2023, will include 68 urban and rural sites in North, Edmonton, Central, Calgary, and South Zones. This launch will also implement Connect Care at all laboratory services in Calgary Zone, community lab services in South Zone and the Provincial Laboratory for Public Health (ProvLab). All community providers in Alberta need to act so that laboratory, diagnostic imaging, and other investigation results and reports are delivered to your office.  

How can you help?

• Know your Connect Care IDs (provideridlookup.ahs.ca)
• Use Connect Care IDs on all lab/DI requisitions 
• Update AHS if contact/eDelivery information changes or providers join or leave your clinic (ahs.ca/frm-21762.pdf)
• Note: If you work at more than one clinic, courtesy copies (cc:) and some documents may only go to the default location 

For more information: 

• Read: Connect Care Launch 6: What Providers in the Community Need to Know about Delivery of Lab and Imaging Results 
• Visit: ahs.ca/ccresultstocommunity
• For support, call 1-877-311-4300
• Have your prac ID ready 
• Select option 1 (Clinical Applications), then option 1 (Connect Care)

Connect Care Launch 5 scheduled for November 6, 2022

The Connect Care Launch 5, scheduled for November 6, 2022 affects sites in the Calgary and Central Zones. Physicians should be sure to use Connect Care identifiers on requisitions. This will enable undisrupted delivery of laboratory and diagnostic imaging results to community clinics.

Community providers will receive clinical documentation from Connect Care via their electronic medical record, mail and/or fax. Providers who work both within Alberta Health Services and in a community or private practice (mixed-context providers) may need to manage some unique information flows that relate to clinical documentation and results delivery. 

For more detailed information, please refer to: 

• What community providers need to know for Connect Care Launch 5 (albertahealthservices.ca)

Connect Care Launch - News Release

Where is Connect Care the Record of Care?

Starting November 2019, Connect Care will be implemented wherever AHS has responsibility for the record or care or has been contracted to provide health information services. Presently, this includes:

• Hospitals
• AHS Operated Clinics
• AHS Operated Continuing Care facilities
• Cancer Centres
• Addiction & Mental Health
• Homecare
• Public Health
• Calgary Laboratory Services locations
• Alberta Public Laboratories
• Non-AHS practices and clinics supported by AHS information services.
• CapitalCare
• Carewest
• DynaLIFE locations
• Covenant Health

The Connect Care clinical information system is designed to serve primary and all specialty care in all settings for all ages across the continuum of care.