On August 25, 2024, Alberta Health Services (AHS) Connect Care will be able to deliver more clinical documents and results to specific provider locations (typically where the patient was seen, rather than a default provider address). This may affect results delivery settings for some providers.
Providers working at more than one health service location have been contacted with a request to verify their primary or default clinical address. In addition, prescribers are asked to confirm delivery methods for any additional practice locations. (Note: To have this change in effect on August 25, change requests must be received by AHS by August 19; change requests submitted later will be processed as soon as possible.)
Most prescribers are not affected. However, mixed-context providers (using Connect Care at AHS facilities and a different record of care elsewhere) will be able to choose a primary results delivery address other than the default Connect Care In Basket. If activated, this option causes results for tests ordered when working at AHS (currently received via Connect Care In Basket) to be sent to the alternate primary location. Results are always available in Connect Care.
To choose a routing preference, prescribers should consider where results should be received if a test requisition does not include a service location. In most cases, the best primary location will be where most clinical work is done. For providers that work at AHS and elsewhere equally, the best primary delivery location may continue to be Connect Care In Basket. The system will use a patient's relationship with a primary care provider to help redirect information to where the patient was seen.
This change is one in a series of results delivery optimizations. Prescribers may continue to receive some duplicate results, but these should arrive at the most appropriate location. Future enhancements will significantly reduce duplicate result deliveries.
For more information, see the Connect Care Results Routing Optimization Overview.
- Support: Call the AHS Provincial Service Desk: 1-877-311-4300 (select option 1 for Clinical Applications, then option 1 for Connect Care; have your PracID available).
- More information: FAQ: Document and Results Routing Optimization Address-level Delivery Method (Specific to Provider Location/clinic)
- To request a copy of your “Confirm your results delivery methods & locations” letter: Email resultsrouting@ahs.ca. Include your name, provider ID and clinic address(es).